IT Process Automation Apprentice

As a Process Automation & ServiceNow Adoption Apprentice, you will contribute to driving the adoption and continuous improvement of our ServiceNow platform across the organization. Your contribution will be key in fostering a strong user community, enhancing engagement and ensuring successful deployment of automation initiatives. You will support the promotion of ServiceNow capabilities, coordinate communication and training initiatives, and collaborate with stakeholders to increase awareness, usage, and value realization of process automation solutions.

Key Responsibilities:

ServiceNow Adoption & Community Management:

• Support the deployment and adoption of ServiceNow modules.
• Contribute to building and animating a ServiceNow user community (champions network, key users, ambassadors, Business Process Owners).
• Gather user feedback and identify improvement opportunities to enhance user experience and platform value.
• Monitor adoption KPIs and prepare reporting dashboards to track engagement and performance.

Communication & Change Management:

• Develop and coordinate communication plans to promote ServiceNow initiatives (newsletters, intranet content, release notes, campaigns).
• Organize and support roadshows, webinars, demos, and awareness sessions to showcase automation capabilities.
• Create user-friendly communication materials (guides, FAQs, presentations, videos).
• Ensure alignment of communication with global IT and HR transformation strategies.

Training & Enablement:

• Coordinate and support training sessions for end-users and key stakeholders.
• Contribute to the creation of training materials and e-learning content.
• Identify training needs and propose learning initiatives to increase platform autonomy.
• Support onboarding of new users and teams to ServiceNow processes.

Process Analysis & Continuous Improvement:

• Collaborate with stakeholders to identify opportunities for process automation and simplification.
• Analyze user journeys and pain points to propose optimization actions.
• Work closely with IT teams and external providers to ensure smooth implementation of improvements.
• Contribute to testing and validation of new features before deployment.

Qualifications and Skills:

• Bachelor’s degree in Information Technology, Business Administration, Communications, or a related field.
• Strong interest in digital transformation, process automation, and change management.
• Knowledge of ServiceNow is a plus.
• Excellent communication and presentation skills, with the ability to engage diverse stakeholders.
• Strong organizational skills and ability to manage multiple initiatives simultaneously.
• Analytical mindset with attention to detail and problem-solving capabilities.
• Proactive, collaborative, and eager to learn in a dynamic environment.

•  Strong proficiency in English, both written and spoken.

Additional Information:

• This role offers the opportunity to actively contribute to digital transformation and automation initiatives within a global organization.
• Exposure to ServiceNow ecosystem, process design, and change management practices.
• Opportunity for ServiceNow certifications and training programs
• Opportunities to develop project management, communication, and community-building skills.
• Collaboration with international teams and participation in global transformation projects.

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.