HR Service Advisor - HR Service Line

Mexico City, MX, CP 53390

BIC

Hybrid

Description:

Join BIC World, a community of brands dedicated to creating ingeniously simple and joyful products that have been part of hearts and homes for over 75 years. We are committed to growing our iconic and innovative brands by reimagining everyday essentials in new, sustainable, and responsible ways.

Our culture encourages a "roll up your sleeves and get the job done" mindset, ensuring self-starters, problem solvers, and innovative thinkers can truly thrive. At BIC World, you are empowered to take ownership of your career and use your unique perspective to make a meaningful, global impact on our mission.

The HR Service Advisor is a key member of the HR Service Line, responsible for delivering high-quality HR operations with a strong focus on data accuracy, process consistency, and service excellence across the region. This role plays an important part in ensuring operational efficiency and data integrity, while supporting continuous improvement initiatives and contributing to a consistent employee experience.

This is an analyst level.

What You’ll Do

Act as a key point of contact for employees and managers, managing HR inquiries and requests through the ticketing system, ensuring timely and accurate resolution in line with defined SLAs.
Provide guidance on HR systems such as SuccessFactors and handle more complex cases.
Execute end-to-end HR processes (from onboarding to offboarding), ensuring consistency, accuracy, and compliance across all transactions
Support team members by clarifying processes and sharing best practices when needed.
Maintain a high level of data accuracy when executing employee data changes.
Identify data inconsistencies and escalate or address issues that may impact downstream processes.
Identify recurring issues and inefficiencies in daily operations. Contribute to process improvements, standardization efforts, and automation initiatives.
Maintain and update process documentation, SOPs, and knowledge base content to reflect current ways of working and ensure team alignment.
Participate in HR projects such as system implementations, enhancements, and regional initiatives, supporting delivery and execution of assigned activities.

What We’re Looking For

Bachelor’s degree in Business Administration or a related field
3+ years of experience in HR Operations, Shared Services, or similar environments
Advanced English (written and verbal)
Experience working with HR systems such as SuccessFactors, workday.
Strong attention to detail and data accuracy mindset
Ability to work independently on assigned tasks and manage priorities effectively
Problem-solving skills and ability to identify and address operational issues
Strong collaboration skills and willingness to support the team
Understanding of the employee lifecycle (hiring, internal movement, promotion, offboarding, etc.)
Ability to handle sensitive and confidential information with discretion
Availability to work on a hybrid model in Toreo (MX)

#LI-hybrid

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.