Manager, IT Business Analyst - NAM Customer Excellence

For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.

Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.

It's a colorful world - make your mark by joining the BIC team today.

The Manager, IT Business Analyst - NAM Customer Excellence focuses on the execution part of Supply Chain which plays a crucial role in ensuring that technology solutions effectively meet the needs of the supply chain. 

The Manager, IT Business Analyst  also develops and delivers training to end-users, helping them to effectively use the new systems or processes. They provide ongoing support, addressing any issues that arise, troubleshooting problems, and ensuring that the solutions remain effective. They handle requests for changes or enhancements and coordinate with IT teams for system maintenance and updates.

Major Duties :

Manage Design and Development

• Project Planning and Risk Management: Develop and oversee project plans, timelines, and resource allocation, identify and mitigate risks to ensure smooth project execution.
• Business Needs and Functional Requirements: Assess business needs and translate them into detailed functional requirements.
• Process and Application Design: Create detailed specifications for processes and application designs to meet business objectives.
• Application Engineering: Configure and customize JDE, WMS, TMS applications to support business needs, adhering to GSC methodologies.
• Training and Testing: Develop and conduct system training, and participate in system, integration, and user acceptance testing to ensure effective deployment and user proficiency.

Manage Solution Implementation

• Setup and Configuration: Oversee the setup and customization of JDE, WMS, TMS applications, ensuring proper integration with existing systems.
• Implementations and Training: Lead the implementation process and deliver training programs to ensure users are proficient with new setups and systems.
• Application Rollout: Manage the deployment of new functionalities, systems and integrations across multiple locations, tailoring solutions to regional needs.
• Process Documentation: Create and maintain detailed documentation for processes related to system setup, configuration, and usage.
• Collaborate with cross-functional teams (IT, Finance, Supply Chain) to integrate new processes, functionalities with other enterprise systems (JDE, WMS, TMS, …) and ensure data accuracy and consistency.
• Conduct user acceptance testing (UAT) and facilitate training sessions to ensure successful adoption and utilization of Supply chain applications: This includes preparing test cases, leading testing sessions, and training users.
• Provide ongoing support and troubleshooting for users, addressing issues and optimizing system performance:  This involves resolving user issues, monitoring system performance, and making necessary adjustments.
• Stay updated on Supply Chain Execution best practices and industry trends, applying insights to continuously enhance demand planning and factory planning capabilities

QUALIFICATIONS

• Bachelor’s degree in engineering, Business Administration, Supply Chain Management, Information Systems, or related field.
• Proven experience (6+ years) as an IT Supply Chain professional or similar role, with a focus on warehouse management systems, Order to cash, Transportation, Customer Service.
• Fluent English. Spanish is a plus. We are working in a multicultural environment
• Strong knowledges of Supply Chain Processes and Metrics
• ERP and Supply Chain Systems: Experience with Enterprise Resource Planning (like JDEdwards (preferred), SAP, Microsoft Dynamics, …), Warehouse Management, and Transportation Management systems
• Data Analysis and Management: Proficiency in analyzing large datasets, understanding data modeling, and utilizing tools like SQL, Excel, or business intelligence platforms
• Understanding of how to integrate various IT systems and platforms through APIs and other integration methods.
• Business Analysis Skills
• Project Management skills
• Excellent Communication and Collaboration skills
• Problem-Solving and Analytical Thinking

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.