Customer Service Associate, Orders & Claims Management

Sofia, BG, 1404

BIC

Hybrid

Description:

Join BIC World, a community of brands dedicated to creating ingeniously simple and joyful products that have been part of hearts and homes for over 75 years. We are committed to growing our iconic and innovative brands by reimagining everyday essentials in new, sustainable, and responsible ways.

Our culture encourages a "roll up your sleeves and get the job done" mindset, ensuring self-starters, problem solvers, and innovative thinkers can truly thrive. At BIC World, you are empowered to take ownership of your career and use your unique perspective to make a meaningful, global impact on our mission.

As a member of our highly efficient team in Sofia, you will be responsible for providing timely support to BIC's B2B customers around the world. As an Order To Cash Associate, you will oversee business processes spanning across the entire customer lifecycle - from receiving orders to payment to answering customer inquiries, you will be a part of driving our business forward.

What You'll Do:

• Managing key orders leveraging our best practices to match our agreed service levels;

• Being the reliable partner our B2B customers need via email and phone;

• Giving a helping hand to our customers, supporting cases and customer order claims, and resolving issues;

• Making the customers feel valued, proactively following up on inquiries;

• Challenging yourself for operational excellence, making BIC business targets yours.

What You'll Bring To BIC:

• Professional level of English;

• Professional level of Greek

• Customer service orientation and attention to details;

• Excellent communication skills;

• 1+ years of customer service would be beneficial;

• Experience with order management would be beneficial;

• Experience with disputes & claims management would be beneficial;

• Team player attitude and ability to thrive in a fast-paced environment;

• ERPs and Excel do not have secrets for you, you will be our Rockstar candidate!

What we offer
At BIC, we care about giving our employees everything they need to perform their best. To
help you stay safe, healthy, and content, we ensure the following:

Additional health insurance (incl. dental care);
Life Insurance;
A hybrid model of working;
Multisport card – fully covered by the Company;
Food Vouchers
Transportation and Communication Allowance
Coffee, Fruits, and Healthy Food in the office
Modern office space at a great location and breathtaking view
Opportunities for career development
Learning is essential to a better future for all of us that is why we provide a personalized learning platform to empower growth and innovation through lifelong learning

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.