Customer Care Representative France

Tarragona, ES, 43006

BIC

Hybrid

Description:

Join BIC World, a community of brands dedicated to creating ingeniously simple and joyful products that have been part of hearts and homes for over 75 years. We are committed to growing our iconic and innovative brands by reimagining everyday essentials in new, sustainable, and responsible ways.

Our culture encourages a "roll up your sleeves and get the job done" mindset, ensuring self-starters, problem solvers, and innovative thinkers can truly thrive. At BIC World, you are empowered to take ownership of your career and use your unique perspective to make a meaningful, global impact on our mission.

We are looking for a highly motivated and service‑oriented Customer Service Representative to join our team. The ideal candidate is a native French speaker with strong English communication skills, passionate about delivering exceptional customer experiences and capable of managing inquiries with professionalism and efficiency.

Key Responsibilities

Provide high‑quality customer support via phone, email, and other communication channels.
Manage customer inquiries, orders, and issue resolution with accuracy and care.
Ensure timely follow‑up and maintain strong customer satisfaction levels.
Collaborate with internal teams (sales, logistics, technical support) to solve customer needs.
Maintain accurate records and follow established processes and service standards.

Requirements

Native-level French (mandatory).
Fluent English (written and spoken).
Strong communication and interpersonal skills.
Customer‑focused mindset with problem‑solving abilities.
Experience in customer service or a similar role is an advantage.
Ability to work in a fast‑paced, team‑oriented environment.

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.