Key Account Manager eCommerce

For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.

As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.

Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.

It's a colorful world - make your mark by joining the BIC team today.

We strive to provide a comprehensive benefits package that supports the well-being and professional growth of our team members. As a member of Team BIC, you’ll have access to a range of benefits designed to enhance your physical, emotional and financial wellness.  In many of our locations, we offer team members:  

• Competitive compensation and recognition  

• Hybrid work environment and flexible approach to work  

• Retirement and financial savings options  

• Well-being and mental health support 

• Parental leave  

• Physical well-being initiatives and health insurance plans  

• Professional development opportunities 

• Volunteer opportunities  

The Rocketbook Key Account Manager - Amazon contributes to our Vision and Values by achieving assigned sales forecast objectives. This role is responsible for maximizing long-term Rocketbook Brand equity while delivering short-term sales volume and profit goals for Amazon. The Key Account Manager is in charge of communicating and implementing Rocketbook national initiatives, policies and standards, making sure customer’s needs are known across the Rocketbook and BIC structure to develop and implement business building programs. This role maintains all Amazon customer contacts and relationships, working towards continuous improvement of consumer and customer satisfaction for the Rocketbook Brand by building the business with Amazon. This role reports to the Rocketbook Head of Business Development. This role will focus on both the day to day and long-term success of the Rocketbook Amazon business, by working through the following initiatives and delivering the stated results:

• Delivers Business Results - Manages advertising and promotional funds to meet or exceed sales forecast while staying within budget and policy guidelines.
• Strengthens Business Relationships - Acts as the key point of contact with Amazon’s key personnel, department managers and functions. through customer penetration.
• Owns Business Planning & Negotiations - Develops joint business plans with Amazon that take into account long-term goals, strategies and results.
• Leads Business Communication & Coordination - Communicates information and customer needs across Rocketbook and BIC Organizations. Leads, organizes and facilitates both internal and external teams to meet customer’s needs.
• Drives Business Improvement – Works with a mindset of continuous improvement to build a sound business foundation, recommending and implementing new practices and policies to successfully run and grow the Rocketbook Amazon business. What does success look like:
• Meets or exceeds sales and margin goals
• Delivers digital shelf excellence to drive traffic & conversion
• Develops conceptual presentations drawing from all internal and external resources needed
• Negotiates business plans at customer business planning sessions that achieve business unit’s long and short-term volume and profit goals. These plans should ensure customer performance at or above standards in all key POS-driving areas: Assortment, Pricing, Merchandising, Advertising, and Promotion
• Through customer business planning, program development and communication, ensures complete execution of agreed-upon plans. This includes:
            o Facilitating plan compliance across both customer and internal organizations (including all administrative details)
            o Forecasting customer purchases on a timely basis
            o Communicating and coordinating customer-specific promotions through the BIC and Customer’s organization
• Optimizes Amazon media investments (in collaboration with Head of Marketing)
• Improves and accounts for profit and volume implications of various alternatives to both Rocketbook and Amazon
• Implements improved 1P/3P channel strategy, working with the Head of Business Development and Head of Marketing to determine how to best structure the business
• Implements updated brand messaging and streamlined path to purchase with the goal of driving increased consumer engagement via brand awareness, consideration, and conversion on Amazon’s platform via digital merchandising and advertising efforts

Qualifications:

• Bachelors degree required; relevant Masters degree preferred
• 5 years of retail eCommerce experience working with large retailer .com businesses (Amazon, Target, Walmart, etc.)
• Experience of at least 3-5 years managing Amazon 1P and/or 3P business
• Experience of at least 3 years in a Key Account Management role
• Experience building relationships with Amazon key contacts, such as Vendor Manager and AVS
• Deep knowledge and skillset with ability to implement Amazon best practices for the following:
           o Amazon Platforms – Vendor Central and/or Seller Central, Amazon Advertising tools, Amazon Algorithm
           o Digital Shelf – Keyword Optimization, Enhanced Content, Image and Video Best Practices, Buy Box Mastery
           o Data Analysis & Reporting – Sales, Inventory, Traffic, Conversion, Consumer Insights, and other KPIs
           o In-stock Management & Logistics – Forecasting, Vendor Lead Times, OOS Mitigation
           o Advertising & Promotions – Amazon Ads Optimization (On and Offsite), Deal Days, Deal Types/Coupons, Promotional Strategies
           o Customer Relationship & Joint Business Planning
           o Compliance Policies & Buy Box Expertise
• CPG experience a plus

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means