Sales Assistant - Fixed-term contract

For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.

As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.

Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.

It's a colorful world - make your mark by joining the BIC team today.

As Sales Assistant (m/f/d) at BIC, you’ll be an integral part of our Key Account Management team, ensuring seamless operations and exceptional customer service. If you thrive in a fast-paced environment, enjoy working with a motivated team, and are looking for opportunities to grow, this position is perfect for you!

We bring joy & simplicity to everyday life – and we need you to help share that story.

What You’ll Do:
• Conduct data analysis and prepare periodic reports to support business decisions.
• Provide crucial administrative support to the Key Account Management Team, assisting in tasks such as managing the new item set-up and conducting database check-ups.
• Serve as the primary point of contact for customer service, maintaining continuity in customer interactions and ensuring smooth operations in the absence of Key Account Managers.
• Facilitate internal processes by efficiently directing customer requests to the appropriate channels, expediting issue resolution, and enhancing customer satisfaction through proactive communication.
• Oversee the management of B2B Omni-Retailer’s e-commerce content, ensuring its accuracy and compliance with regulatory requirements.
• Support Key Account Managers in preparing for customer fairs, ensuring that materials, samples, and documentation are ready for presentation.

Projects You’ll Work On:
• Assist in the creation of the annual price list/quotation, collaborating closely with the marketing department.
• Manage content updates in print and digital media for our customers, ensuring accuracy and relevance.
• Participate in virtual meetings to optimize data transfer and contribute to e-commerce content topics.

Qualifications:
What We’re Looking For In You:
• A relevant completed commercial apprenticeship and/or a university degree.
• Professional experience in administrative roles, preferably in sales support or customer service: +0/2 years.
• Proficiency in Microsoft Excel at an advanced level, with strong numerical skills.
• Excellent written and spoken English skills; knowledge of German at a fluent speaker level is mandatory.
• Strong organizational skills, ability to work independently, and attention to detail.

• Result-oriented and customer-oriented approach both towards colleagues and clients.

• Structured mindset with a comprehensive approach, adaptable and fast-learner.

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means