R&D Maintenance Technician

2.1 Primary Duties & Responsibilities

Key Performance Indicator

• Machinery & Equipment Maintenance
• Operational Support
• Problem-Solving
• Safety, Health & Environment
• Documentation & Reporting
• Continuous Improvement
• Quality Assurance
• Planning
• KPI Management
• Equipment and Process Optimization
• Housekeeping
• Good Practice & Habits
• Policies, Procedures & Disciplinary Code

• Meet Key Performance Indicators (KPIs) related to machine uptime, maintenance response times, and repair quality.
• Monitor and report on machine efficiency, maintenance costs, and parts usage to drive continuous improvement.
• Ensure adherence to scheduled maintenance plans and prompt resolution of unplanned downtime events.
• Meet HSE Objectives.
• Meet Housekeeping objectives.
• Participate in BIC UP.
• Actively support team members during breakdowns or large maintenance tasks.
• Participate in Autonomous Maintenance activities – Handle tagging, operator training.

2.2 Machinery and Equipment Maintenance

Key Performance Indicator

• Perform routine inspections and preventative maintenance on the machines to ensure continuous operation and minimize downtime.
• Diagnose and repair mechanical and electrical issues, including hydraulic and pneumatic systems, motors, electrical and control systems and other moving parts.
• Replace or repair defective parts, ensuring that all repairs meet quality standards and operational specifications.
• Assemble and install machines and related mechanical and electrical systems according to technical drawings and specifications.
• Ensure precise alignment and adherence to operational requirements to achieve optimal machine performance.
• Installation and dismantling machinery.
• Use tools to manufacture, modify, and repair metal components.
• Read and interpret engineering drawings.

• Complete all scheduled PM tasks on time with 95% adherence to standards.
• Gain basic proficiency in maintaining both primary equipment and auxiliary systems.
• Understand the function of the components on the machine and how to repair it.

2.3 Operational Support

Key Performance Indicator

• Collaborate with production teams to ensure smooth machine operation and minimal downtime.
• Must be aware of the hourly output targets of various machines and equipment, to achieve the highest possible output figures.
• Strive to maintain optimum settings.
• Report on any problems related to the non-performance of machinery and equipment to the team leader.
• Assist with operator and production supervisor training on all machinery and equipment and inform them about any standard procedural changes.
• Ensure that all planned machines are running at the end of their shift.
• Assembling or dismantling, installing, and testing of all machinery and equipment for correct operation.
• Must adhere to safety standards, policies and procedures.
• Perform preventative maintenance tasks to correct potential issues.
• Use manually operated lifting and moving equipment to move heavy parts.
• Participate in Autonomous Maintenance Activities, tagging and operator/technician training.

• 95% Participation in Autonomous Maintenance activities – Handle tagging, operator training.
• Identify and report at least 2 potential issues before they lead to downtime per month.

2.4 Problem Solving

Key Performance Indicator

• Identifying problematic parts of the machinery and equipment by applying analytical fault-finding.
• Repairing problematic parts of machinery and equipment by making temporary repairs, making new parts, or installing new parts.
• Analyse recurring problems and implement effective solutions to prevent future breakdowns.
• Use root cause analysis techniques to diagnose complex mechanical failures and develop long-term corrective actions.
• Collaborate with other team members to brainstorm and implement process improvements that enhance machine reliability and efficiency.
• Document findings from RCA investigations and ensure lessons learned are shared across the team.
• Maintain detailed records of maintenance and repairs.

• Resolve breakdowns within target time (according to complexity) for equipment. (Basic <20min, Intermediate <60min, Advance <180min).
• Take part in at least 1 Root Cause Analysis per quarter.
• Participate in Gemba walk.

2.5 Safety, Health and Environment

Key Performance Indicator

• Adhere to all safety guidelines and regulatory standards, ensuring a safe work environment.
• Follow Lockout/Tagout/Try-out (LOTOTO) procedures when performing maintenance.
• Ensure compliance with company policies, procedures, and ISO quality standards.
• Conduct regular safety inspections and maintain compliance documentation for machinery, equipment and tools.
• Participate in safety training sessions and contribute to continuous safety improvement initiatives.

• Follow safety protocols with Zero incidents.
• Have awareness of the unsafe act/condition to raise at least 1 near miss per month.
• Ensure 100% adherence to LOTOTO as set out by the policy.
• Present and discuss at least 1 safety topic with the team per month.

2.6 Documentation and Reporting

Key Performance Indicator

• Keep accurate records of maintenance activities, repairs performed, and any machine modifications using the CMMS system.
• Provide timely reports to the team leader and collaborate on preventive maintenance plans.
• Ensure the production sheet is signed off upon completion of any work performed on machinery and equipment.
• Correctly, timely, accurately and consistently complete CMMS entries for each task performed on any machinery and/or equipment.
• Written handovers to be completed at the end of every shift.
• Escalation procedure to be followed if the breakdown time exceeds the stipulated threshold.

• Provide timely and clear updates on tasks and challenges during handover.
• Maintain 100% accuracy in maintenance records: Production sheets filled, CMMS tasks completed, Spare parts booked out.

2.7 Continuous Improvement

Key Performance Indicator

• Suggest validated improvement opportunities to machine processes and recommend modifications/upgrades to improve efficiency and quality using the available systems and procedures.
• Stay updated on the latest mechanical and electrical technologies and advancements relevant to machinery and equipment.

• Participating in BICUP, give ideas/implement/evaluate at least 2 per month.
• Propose at least 2 processes or efficiency improvement ideas per year.

2.8 Built-in Quality Assurance

Key Performance Indicator

• Test and calibrate equipment to ensure they meet product specifications and quality standards.
• Conduct quality checks on machinery output to ensure that all products meet company quality standards.
• Make necessary adjustments to maintain optimal machinery and equipment performance.
• Implement continuous improvement practices to enhance machinery and equipment efficiency and product quality.
• Collaborate with the quality control team to ensure the company standards are always met.

• Ensure that the equipment performs at maximum efficiency with less than 0.5% rejection.
• Ensure sufficient knowledge of all quality plans and procedures.

2.9 Planning

Key Performance Indicator

•  Take responsibility and ownership to ensure all allocated work is completed timeously and correctly.
• Take responsibility and ownership to ensure all breakdowns is completed timeously and correctly.

• Proficient in handling and planning multiple tasks according to priority.
• Proficient in planning for each task completed.

2.10 Housekeeping

Key Performance Indicator

• Takes responsibility for neatness and cleanliness of the workplace and the machinery or equipment that is worked on.
• Continuously Practices 5S and strive to improve 5S principles.
• Ensures that the work area is clean after every task before equipment is handed over to production.

• Participate in 5S activity, improvement, sustainability. Complete at least 4 activities per month.
• Clean and neat work area and toolbox.

2.11 Good Practice & Habits

Key Performance Indicator

• Excellent time management
• Willingness
• A team player
• Good and clear communication

• ≥ 95% attendance.
• On-time arrival for 100% of shifts.
• On the floor presence.
• Actively support team members during breakdowns or large maintenance tasks.

2.12 Policies, Procedures & Disciplinary Code

Key Performance Indicator

• Familiarize and comply with all company policies, procedures, and work instructions.
• Adhere to the company Code of Conduct and Disciplinary Code.
• Maintain confidentiality of technical drawings and proprietary information.
• Participate in required training and development programs.

• Policy Compliance: Zero disciplinary actions due to procedural violations.
• Training Compliance: 100% completion of required training modules.

Personal Attributes

• Ability to lift and move parts, and work in various environments, including heights.
• Flexibility to work overtime or shifts if required.
• Attention to Detail.