Sales Force Automation Specialist

For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.

As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.

Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.

It's a colorful world - make your mark by joining the BIC team today.

JOB DESCRIPTION 

SFA( Sales force automation) Management in NIGERIA

• Data Owner for all Distributors Sales Rep, Retail Outlet Master, Wholesalers Mapping , channel mapping.
• ASSABIL app training for salespeople and supervisors (lots of time in the field to properly train them individually)
• Technical support in case of challenges using ASSABIL by sellers
• ASSABIL Backoffice set-up and training for distributors
• Technical support in case of problems using ASSABIL Backoffice by distributors
• Creation / modification / update of the customer database (POS)
• Creation / modification / update of the daily routes of the  in ASSABIL
• Creation / modification / update of BIC products & selling prices
• Creation / modification / update of promotions
• Capturing master data from multiple sources and integrating into an operational data store for replication to other destination systems if possible.
• Manage the quality of data, consistent classification and data-reconciliation issues. [Ex: Creating and Updating]
• Weekly/Monthly Master data cleansing activities. [Ex: Weekly outlet master reconciliation report, Dormant Customer Review]
• Configure and maintain the SFA phones for sales representatives,
• Train the sales representatives and distributors,
• Provide troubleshooting support in case of issues,
• Update price lists when necessary,
• Create new products in the SFA tool,
• Create and update the sales representatives' routes,
• Create and update questionnaires for merchandisers

Integrity of Data

• Ensure integrity of all data in the Assabil
• Secondary sales data reconciliation is done between systems & sign off at the end of each period.
• Ensure all monthly sales related data are transmitted by Distributors and are fully available in SFA by closing dates.
• Manage SFA/Assabil user logins (Create, Update) for the top Management
• Manage all information field operation CRM related complaints from the end users and solve them open path to fast & accurate information in data base.
• Sales Reports template creation into a meaningful dashboard through Power BI 

Sales Tools Management

• Owner of all Smart phone data base Phone Ids vs User name and phone number (Excel file to be updated)
• Smart phones subscriptions provider management- data usage vs cost per phone
• Configuration of telephones for salespeople and supervisors

Sales Team Bonus calculation/ Customer Year End Rebate

• Generate the sales team performance from Assabil and share it with respective Sales Managers for alignment
• Prepare the year end rebate Actual budget for payment approvement based on signed trade terms
• Manage all sales related data Claim from trade and sales force
• Work with Regional Sales Managers to ensure 100% accuracy of all sales made outside the SFA Assabil
• Support Customer service to obtain additional secondary sales data needed

Information Reporting

• Publish IMS sales reports for top management and field sales team to monitor target vs achievement both in area level and category wise.
• Update the customer classification in SFA according to performance/relocation
• Track the deployment of all POSM in the trade, provide monthly reports
• Secondary Sales target vs achievement for sales Managers to monitor performance vs target/category /channel/region
• Monitor daily stock Inventory in Distributor, Area & region.
• Conduct Customer ranking and evaluation

Key Performance Indicators / Key Figures

• Secondary Sales Report
• Customer daily Stock Inventory
• POS sales hierarchy based on performance
• Monitor the sales KPIs – Strike Rate Average Basket Product Product performance at Point of purchase
• Sales Performance/region/channel/category

Candidate Profile: Qualifications / Technical Skills

R= Required               D = Desired

Simple Criteria

• R - At least 2-3 years in a Sales Information Management System preferably in FMCG Industry
• R - Perfect knowledge of Microsoft operating systems, especially POWER BI
• R- Proficiency in SFA tools, with the ability to configure and customize them according to needs. Knowledge of CRM, ERP tools, and cloud environments
• D - Some sales experience would be beneficial

Complex Criteria

Professional skills:

• R - Business and results oriented with proven negotiation skills
• R - Be able to identify new sales opportunities (new customers, new segments)
• R - Hard working, rigorous, well organized and able to work autonomously
• R - Good business acumen (understanding of our business model involving different stakeholders from brand to distributors to retailers/trade to consumers)
• D - Capacity to deal with reporting and meet tight deadlines
• D - Analytic, accurate and quick interpretation of figures

     Personal skills:

• R - A self-starter, working under their own initiative... and a completer/finisher
• R - Ability to analyze and provide clear recommendations
• R - Build strong relationships with both key external and internal customers
• R - Energy and passion for achievement of own commitments and delivering company objectives

Previous / Professional Experience

• A minimum of 3 years of experience managing an SFA or CRM solution, with a solid understanding of business processes, and 1-2 years of experience in a Sales Information Management System, preferably in the FMCG industry

Additional Information

• IT degree / advanced degree preferred
• Software engineering skills
• Architecture design, systems
• System design / development integration
• General database admin
• DTS / BCP / ISQL
• Query construction
• Understanding of architecture / features
• Use of WL Analyst
• SQL , database
• Valid driving license     
• No direct people management.
• Speaks fluent English. Knowledge of local language(s) a plus.
• Ready to travel intensively within the assigned territory and work on the field (70% of the time)
• International mobility a plus

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.