Application Support Coordinator (JDE)

For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.

As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.

Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.

It's a colorful world - make your mark by joining the BIC team today.

As an Application Support Coordinator (JDE), you will be a key driver for daily operational support on JDE-related topics. You will ensure the timely and high-quality resolution of tickets, adherence to Service Level Agreements (SLAs), and alignment with best practices as defined by Solution Experts.

What You'll Do:

• Ensure all JDE-related tickets are managed on time and with quality, following the Service Level Agreement defined with Business and the Best Practices; 

• Collaborate with various stakeholders, including other IT teams and business units, to resolve issues promptly;

• Help end users resolve their issues on time while following the proper IT-defined processes;

• Raise alerts to the Senior Application Support Coordinator/Application Support Manager in case of system disruption and communicate action plans to users;

• Improve capitalization & documentation (quickcards, solution files for frequent tickets);

• Contribute to the development of knowledge-sharing materials to improve the team's overall efficiency and reduce recurring issues;

• Identify opportunities to streamline ticket resolution processes and contribute ideas for improving team efficiency.

What You'll Bring:

• Fluency in English;

• 2 years of experience in Supply Chain or Finance;

• ERP experience (JDE highly appreciated);

• Availability for business trips (mainly within Europe);

• Comfortable working in a multicultural environment;

• Service-oriented mindset;

• Team player attitude;

• Ability to handle scope and context changes with different scales and/or frequencies.

• Time management skills;

• Strong communication skills;

• Reliable and responsible.

What We Offer You:

• We care about your work-life balance, that’s why we offer a hybrid model of working;
• Learning is essential to a better future for all of us that is why we provide a personalized learning platform to empower growth and innovation through lifelong learning

• Additional health insurance (incl. dental care);
• Life Insurance;
• Multisport card – fully covered by the Company;
• Food Vouchers - 200 BGN;
• Transportation and Communication Allowance – 60 BGN;

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.

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