Order to Invoice Associate (Customer service) with Greek - pipeline

For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.

As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.

Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.

It's a colorful world - make your mark by joining the BIC team today.

As a member of our highly efficient team in Sofia, you will be responsible for providing timely support to BIC's B2B customers around the world. As an Order To Invoice Associate, you will oversee business processes spanning across the entire customer lifecycle - from receiving orders to payment to answering customer inquiries, you will be a part of driving our business forward. 

What You'll Do:

• Manage sales orders received by BIC via agreed channels (email, EDI, SFA, RPA, customer portals...)  accurately, on-time, and in line with internal procedures and with agreed service level targets
• Manage requests related to sales orders execution, with appropriate follow-through, in line with internal procedures and agreed service level targets
• Manage tickets related to the above in line with SNOW policies
• Ensure proper execution of billing procedures and controls 
• Escalate any blocker of sales orders or requests executions to Level 1 Manager
• Front-office for customer contact: telephone, e-mail, chat contact with customers
• Contact customers on appropriate communication channel (phone, e-mail, chat, …) as needed
• Independent to establish and maintain Internal and External stakeholders’ relationships and maintain up to date customer specific knowledge 
• Train and support Junior Associates’ in performance and deliverables 
• Deliver and ensure capturing in a timely manner of all types of orders in terms of quality, error rate and feedback of service execution 
• Contribute to the implementation of new processes and to continuous improvement initiatives in his area of expertise
• Contribute to Internal and External Audit
• Upon request, to be able to perform Customer Care team responsibilities
• Participates in process improvement and automation initiatives impacting broader teams

What You'll Bring To BIC:

• Fluent in  Greek and English;
• Customer service orientation and attention to details;
• Excellent communication skills;
• 1+ years of customer service would be beneficial;
• Experience with orders and claims management would be beneficial;
• Team player attitude and ability to thrive in a fast-paced environment;
• ERPs and Excel do not have secrets for you, you will be our Rockstar candidate!

What We Offer You:

• We care about your work-life balance, that’s why we offer a hybrid model of working;
• Learning is essential to a better future for all of us that is why we provide a personalized learning platform to empower growth and innovation through lifelong learning
• Additional health insurance (incl. dental care);
• Life Insurance;
• Multisport card – fully covered by the Company;
• Food Vouchers - 200 BGN;
• Transportation and Communication Allowance – 120 BGN;

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.