Orders & Claims Intern

For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.

As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.

Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.

It's a colorful world - make your mark by joining the BIC team today.

As a member of our highly efficient team in Sofia, you will be responsible for providing timely support to BIC's B2B customers around the world. As an Order&Claims intern, you will gain knowledge in the entire customer lifecycle - from receiving orders to payment to answering customer inquiries, you will be a part of driving our business forward.

What You'll Do:

Order Management:

• Capturing, creating, maintaining, tracking, and fulfilling customer orders and requests received via different information channels.
• Handle customer orders and requests to settlement within predefined timeframes according to company standards.
• Coordinate processes flows of pricing, quantity, or product replacements, returns, and corrections.

Billing & Invoicing: 

• Creating invoices for customers’ orders to customers and requesting them to settle the dues.
• Ensure that invoices are generated and sent timely to customers.
• Ensuring customers receive and accepted their bills, ready for on-time payment.

Claims Management:

• Handle customer complaints and resolve issues.
• Follow-up communication with customers and local teams resolving issues.

What You'll Bring To BIC:

• Willingness for self-development
• Highly motivated with the drive to make a difference and challenge the status quo
• Self-drive to take a task to its resolution
• High interpersonal skills to effectively coordinate/ communicate simultaneously with multiple stakeholders in the persuasion of a shared goal
• Ability to work with a broad spectrum of people across various cultures
• Accuracy and detail-oriented

What We Offer You:

• Opportunity To: Gain real-world experience working alongside industry experts, leverage potential foreign language skills as a part of our global organization
• To Obtain Skills In: Written Communication Skills, Verbal Communication Skills, Interpersonal Effectiveness, Building Collaborative Relationships, Teamwork, Client-oriented Behavior, Entrepreneurial Orientation, Continuous Improvement Mindset, Analytical Thinking, Attention to Detail, Initiative, Results Orientation, Compliance Focus, Self-organization & Planning Skills, Time Management Skills, Prioritization Skills, Problem-Solving Skills, Ability to work in a dynamic environment, Ability to work independently, Ability to handle stress, Personal Credibility, Personal Judgement, Reliability, Flexibility, Adaptivity
• Gain Knowledge In: Order management processes,  Finance and logistics processes, Awareness of the customer specifics, Ability for timely and accurate request, Order and claims’ processing, Ability to ensure effective and timely delivery of goods, Ability to proactively address possible issues, Ability to effectively handle customer complaints, Ability to effectively resolve escalations, Ability to navigate multiple, Ability to ensure data accuracy and completeness, Logical Thinking Skills, Accountability, Empathy, Timely Issue Resolution Skills, Ability to engage internal and external stakeholders, Ability to establish positive & trusted external stakeholder & customer relationships, MS Office 365, SharePoint, JD Edwards, ServiceNow, SHOWCASE, IVR
• Our benefits:
  • Hybrid model of working;
  • Food Vouchers - 200 BGN;
  • Transportation and Communication Allowance – 60 BGN or equivalent;
  • Training materials;
  • Coffee, Fruits and Healthy Food in the office.

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.

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